When “Broken” Search is a Trailing Indicator of Deeper Issues

Often, after digging into projects it becomes clear that “search” is a trailing indicator of more systemic problems. Fixing or replacing a search engine is not always sufficient to address the underlying goals (even though it is necessary in some cases). “Search” projects often morph into knowledge management, content strategy, or information modeling initiatives…

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Webinar: How Advanced IA and Taxonomy Can Power the Real-Time Enterprise

Thank you to all who attended our Webinar! Factor’s Bram Wessel and Dana Bublitz hosted a free webinar on Enterprise Taxonomy Management on Wednesday April 3. About the Webinar: How Advanced IA and Taxonomy can Power the Real-Time Enterprise In this webinar, Factor discussed how advanced IA and taxonomies can drive real-time performance analysis and

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Taxonomies and AI Chatbots

This blog post is adapted from a Presentation by Gary Carlson at Taxonomy Bootcamp, November 2018 Taxonomies, AI, and Chatbots: Connecting People With Information There is a natural relationship between AI chatbots and taxonomies—but how do they work together? More importantly, how can taxonomies/ontologies support best AI practices? Taxonomies and ontologies interact with, support, and

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Design (Research) in the Wild: A Conversation with Brenda Laurel

Back in August, Factor co-founder Bram Wessel sat down to interview one of the pioneers of our field, Brenda Laurel. Bram and Brenda talked about User Research, something that’s at the root of Factor’s practice. IxDA Seattle wrote up a fantastic blog post about the event, which was accompanied by a Salon to help develop

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