Factor is an information architecture and human experience consultancy
We apply information science to serve the complex information needs of your business and customers.
Gain Control of Your Information Layer
Many companies neglect their Information Layer, but it powers Enterprise Search, Real-Time Analytics, Content Strategy, and it’s critical to the success of Digital Transformation. Factor’s customers rely on our methodology and expertise to help them stay ahead of these rapidly evolving demands.

Quiz: Enterprise Information Maturity
Factor has developed an enterprise information maturity model, that places organizations on a spectrum from least to most mature.
Curious to know where your organization stands? Take this 1-3 minute quiz to find out. Estimated time: 1-5 minutes
From Our Blog:
Chatbots: How to Build an Information Architecture to Support AI-Powered Projects
Great taxonomy and information architecture is critical for building a chatbot. We published a blog post with our friends at…
Lessons From a Factor Intern
Hello! I’m Xavier, and I’m the current summer intern at Factor. I had the opportunity to focus on taxonomy, user…
Bram Wessel to co-host OOUX workshop at Enterprise Experience Conference with Sophia V. Prater
Come learn with Factor’s Bram Wessel! He will be presenting Detangling Information Architecture with OOUX alongside Sophia V. Prater at…
Stop Requiring Remote User Research Participants to Share Their Webcam
“Body language says so much!” Says every user researcher ever. But I’d argue that this information is not as important…