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Information Architecture Human Experience

Bring us your toughest problems.

At Factor, we help enterprise-level companies untangle complex information and user experience challenges—bringing people, platforms, and processes into alignment.

We focus on how people interact with your organization. With solutions designed to reflect human goals and behaviors, our work helps improve outcomes for your customers, your employees, and your business.

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From the Team

Taxonomies and AI Chatbots

This blog post is adapted from a Presentation by Gary Carlson at Taxonomy Bootcamp, November 2018 Taxonomies, AI, and Chatbots: Connecting People With Information There is a natural relationship between AI chatbots and taxonomies—but how do they work together? More importantly, how can taxonomies/ontologies support best AI practices? Taxonomies and ontologies interact with, support, and […] Read more »

Recent Work

Webinar: Driving Real-Time Insights with Enterprise Taxonomies

Here at Factor, one of our core values is sharing what we learn with our customers and the community of practice. Our success stories should not exist in a vacuum, and we are always happy to offer some insights into our processes. Because we’re interested in helping others learn how to do this work, Factor […] Read more »

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