Bring us your toughest problems.

At Factor, we help enterprise-level companies untangle complex information and user experience challenges—bringing people, platforms, and processes into alignment.

We focus on how people interact with your organization. With solutions designed to reflect human goals and behaviors, our work helps improve outcomes for your customers, your employees, and your business.

Read more about our work »

From the Team

Powerful Product Pages Close Transactions

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How do you turn casual browsers into eager buyers? Powerful product detail pages (PDPs) help you use information to close transactions. They are the final touchpoint that help a customer make that crucial decision – to buy or not to buy? Some of the primary benefits of having strong PDPs are: The best product detail pages offer richer […] Read more »

From the Team

Build Omnichannel Experiences by Aligning Information

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Is your customer experience seamless? Aligning information across systems, business units, and workflows is essential for a robust omnichannel experience. How do you provide a consistent customer experience across digital and physical touchpoints? You need to understand your users, assess your organization’s own capabilities for change, and design information structures that can be applied at scale. Understanding […] Read more »