Key People
Creative, experienced, and collaborative, our team works hand-in-hand with yours — from research and design through modeling — to get optimal results that are easy for your organization to maintain.
We are experts in taxonomy, information architecture, and in modeling information-rich experiences. With our expertise and fresh perspective, we provide insights that can help you break through organizational barriers and achieve your business goals.
Bram Wessel
Principal
As a highly respected IA thought leader, Bram believes that technology should enable natural experiences for real people.
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Gary Carlson
Principal
Gary helps enterprise-level companies boost revenue, and improve efficiency through well-executed information and knowledge management initiatives.
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Rob Richardson
VP Global Sales
Rob helps Factor identify markets and verticals, build strategic partnerships, and win key enterprise accounts.
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Julie Pepper
Senior Project Manager
Julie brings a strategic focus, and a meticulous attention to detail to her Project Management craft.
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Theresa Putkey
Lead Information Architect
Theresa helps clients make data-driven, evidence-based decisions and streamline their internal decision-making.
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Erica Chao
Information Architect & Taxonomist
Erica has been creating hardworking taxonomies and metadata structures for the better part of a decade.
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Amy Wilcox
Enterprise Taxonomist
Amy’s work helps users navigate vast amounts of information in a simple, efficient and intuitive manner.
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Louis Spinelli
Information Architect & User Researcher
Louis tries to understand exactly what individuals, organizations, and societies need to benefit from information and technology.
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Sara Ingham
Information Architect & User Researcher
Always one to bridge gaps between disciplines, Sara is a synthesizer of knowledge.
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Charlene Quach
Taxonomist
Charlene is passionate about helping others navigate complex digital landscapes; she finds satisfaction in connecting people to the resources they need.
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Jennifer Long
Project Coordinator & User Researcher
Jennifer directly supports Factor’s executive team to help the firm achieve high-level business goals. She also uses her UX skills as User Research Assistant for Factor.
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Grace Lau
Information Architect & Taxonomist
Grace Lau has a decade of experience as an information architect, interaction designer, and taxonomist.
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Sherrard Glaittli
Information Architect & Taxonomist
Sherrard advocates for improving user experience through well thought-out information architecture; a passion he held long before he knew the term existed.
Becca Blakewood
Information Architect & Taxonomist
Becca has devoted 15 years to creating and understanding information systems. She is able to translate business goals into models that support varying systems, experiences, and workflows.
Brian LeBlanc
Information Architect & Taxonomist
Brian has been an information architect and taxonomist for over a decade. He enjoys working with stakeholders to create intuitive information experiences. Read more »