Team
Creative, experienced, and collaborative, our team works hand-in-hand with yours — from research and design through modeling — to get optimal results that are easy for your organization to maintain.
We are experts in taxonomy, information architecture, and in modeling information-rich experiences. With our expertise and fresh perspective, we provide insights that can help you break through organizational barriers and achieve your business goals.
Bram Wessel
Principal
As a highly respected IA thought leader, Bram believes that technology should enable natural experiences for real people.
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Gary Carlson
Principal
Gary helps enterprise-level companies boost revenue, and improve efficiency through well-executed information and knowledge management initiatives.
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Louis Spinelli
Principal Consultant, Information Architect, and User Researcher
Louis tries to understand exactly what individuals, organizations, and societies need to benefit from information and technology.
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Julie Pepper
Senior Project Manager
Julie brings a strategic focus, and a meticulous attention to detail to her Project Management craft.
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Theresa Putkey
Lead Information Architect
Theresa helps clients make data-driven, evidence-based decisions and streamline their internal decision-making.
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Jennifer Long
Project Coordinator & User Researcher
Jennifer directly supports Factor’s executive team to help the firm achieve high-level business goals. She also uses her UX skills as User Research Assistant for Factor.
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Sara Ingham
Information Architect & User Researcher
Always one to bridge gaps between disciplines, Sara is a synthesizer of knowledge.
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Charlene Quach
Information Architect
Charlene is passionate about helping others navigate complex digital landscapes; she finds satisfaction in connecting people to the resources they need.
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Xavier Keeto
Information Architect
As a taxonomist, Xavier works to understand and dig deep into how information systems function. He uses that foundation to build and improve upon user experiences.
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Kylie Snyder
Information Architect & Taxonomist
Kylie finds joy in creating helpful information structures. She specializes in metadata design and taxonomy development. She strives to always understand what users need most.
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Grace Lau
Information Architect & Taxonomist
Grace Lau has a decade of experience as an information architect, interaction designer, and taxonomist.
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Sherrard Glaittli
Information Architect & Taxonomist
Sherrard advocates for improving user experience through well thought-out information architecture; a passion he held long before he knew the term existed.
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