Key People

Creative, experienced, and collaborative, our team works hand-in-hand with yours — from research and design through modeling — to get optimal results that are easy for your organization to maintain.

We are experts in taxonomy, information architecture, and in modeling information-rich experiences. With our expertise and fresh perspective, we provide insights that can help you break through organizational barriers and achieve your business goals.

Bram Wessel

Principal

As a highly respected IA thought leader, Bram believes that technology should enable natural experiences for real people.
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Gary Carlson

Principal

Gary helps enterprise-level companies boost revenue, and improve efficiency through well-executed information and knowledge management initiatives.
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Rob Richardson

Rob Richardson

VP Global Sales

Rob helps Factor identify markets and verticals, build strategic partnerships, and win key enterprise accounts.
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Julie Pepper

Senior Project Manager

Julie brings a strategic focus, and a meticulous attention to detail to her Project Management craft.
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Theresa Putkey

Lead Information Architect

Theresa helps clients make data-driven, evidence-based decisions and streamline their internal decision-making.
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Erica Chao

Information Architect & Taxonomist

Erica has been creating hardworking taxonomies and metadata structures for the better part of a decade.
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Amy Wilcox

Enterprise Taxonomist

Amy’s work helps users navigate vast amounts of information in a simple, efficient and intuitive manner.
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Louis Spinelli

Information Architect & User Researcher

Louis tries to understand exactly what individuals, organizations, and societies need to benefit from information and technology.
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Sara Ingham

Information Architect & User Researcher

Always one to bridge gaps between disciplines, Sara is a synthesizer of knowledge.
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Charlene Quach

Taxonomist

Charlene is passionate about helping others navigate complex digital landscapes; she finds satisfaction in connecting people to the resources they need.
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Jennifer Long

Project Coordinator & User Researcher

Jennifer directly supports Factor’s executive team to help the firm achieve high-level business goals. She also uses her UX skills as User Research Assistant for Factor.
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Grace Lau

Information Architect & Taxonomist

Grace Lau has a decade of experience as an information architect, interaction designer, and taxonomist.
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Sherrard Glaittli

Information Architect & Taxonomist

Sherrard advocates for improving user experience through well thought-out information architecture; a passion he held long before he knew the term existed.

Becca Blakewood

Information Architect & Taxonomist

Becca has devoted 15 years to creating and understanding information systems. She is able to translate business goals into models that support varying systems, experiences, and workflows.

Brian LeBlanc

Information Architect & Taxonomist

Brian has been an information architect and taxonomist for over a decade. He enjoys working with stakeholders to create intuitive information experiences. Read more »