Key People

Creative, experienced, and collaborative, our team works hand-in-hand with yours — from research and design through modeling — to get optimal results that are easy for your organization to maintain.

We are experts in taxonomy, information architecture, and in modeling information-rich experiences. With our expertise and fresh perspective, we provide insights that can help you break through organizational barriers and achieve your business goals.

Bram Wessel

Principal

As a highly respected IA thought leader, Bram believes that technology should enable natural experiences for real people.
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Gary Carlson

Principal

Gary helps enterprise-level companies boost revenue, and improve efficiency through well-executed information and knowledge management initiatives.
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Rob Richardson

Rob Richardson

VP Global Sales

Rob helps Factor identify markets and verticals, build strategic partnerships, and win key enterprise accounts.
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Julie Pepper

Senior Project Manager

Julie brings a strategic focus, and a meticulous attention to detail to her Project Management craft.
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Theresa Putkey

Lead Information Architect

Theresa helps clients make data-driven, evidence-based decisions and streamline their internal decision-making.
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Erica Chao

Information Architect & Taxonomist

Erica has been creating hardworking taxonomies and metadata structures for the better part of a decade.
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Amy Wilcox

Enterprise Taxonomist

Amy’s work helps users navigate vast amounts of information in a simple, efficient and intuitive manner.
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Louis Spinelli

Information Architect & User Researcher

Louis tries to understand exactly what individuals, organizations, and societies need to benefit from information and technology.
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Sara Ingham

Information Architect & User Researcher

Always one to bridge gaps between disciplines, Sara is a synthesizer of knowledge.
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Charlene Quach

Taxonomist

Charlene is passionate about helping others navigate complex digital landscapes; she finds satisfaction in connecting people to the resources they need.
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Jennifer Long

Project Coordinator & User Researcher

Jennifer directly supports Factor’s executive team to help the firm achieve high-level business goals. She also uses her UX skills as User Research Assistant for Factor.
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Grace Lau

Information Architect & Taxonomist

Grace Lau has a decade of experience as an information architect, interaction designer, and taxonomist.
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Sherrard Glaittli

Information Architect & Taxonomist

Sherrard advocates for improving user experience through well thought-out information architecture; a passion he held long before he knew the term existed.
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Becca Blakewood

Information Architect & Taxonomist

Becca has devoted 15 years to creating and understanding information systems. She is able to translate business goals into models that support varying systems, experiences, and workflows.
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Brian LeBlanc

Information Architect & Taxonomist

Brian has been an information architect and taxonomist for over a decade. He enjoys working with stakeholders to create intuitive information experiences.
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