Enterprise Analytics

“Was Nate Silver Wrong?” Bram Wessel’s talk at the 2017 IA Summit

Knowledge Management

Learning by Teaching: Building the Community of Practice

Customer Experience

Build Omnichannel Experiences by Aligning Information

Knowledge Management

Powerful Product Pages Close Transactions

Customer Experience

Strong Navigation Experiences are Essential for Large Product Catalogs

Enterprise Analytics

User Research for IA and Taxonomy Design

Sales Enablement

Implementing Taxonomies and IA: Ensuring Success

Enterprise Analytics

Valuable customer journey maps are based on evidence

Enterprise Analytics

Planning for Enterprise Adoption

Enterprise Analytics

Considering the Question

Enterprise Analytics

Fixers of Big Messes

Enterprise Analytics

E-Commerce Lessons Learned