Challenge:
The organization managed hundreds of thousands of tagged assets across dozens of enterprise systems, but was unable to provide timely responses to basic questions about tag availability and content performance. Their documentation ecosystem suffered from fragmentation and misalignment due to stakeholder siloization in the content management effort.
Solution:
Factor worked closely with the content authors and strategists to identify resource documentation requirements from users. The team then collaborated with engineers to develop a CMS in existing tooling.
Outcomes
- Enabled holistic content performance analytics.
- Improved accessibility and efficiency of key content metadata values for authors and engineers.
- Strengthened reputation as primary source of truth for taxonomy information.
