Clients & Case Studies

Improving Employee Expertise Identification

Challenge

One of the world’s oldest and largest technology companies was unable to identify and apply employee expertise to business capabilities such as product development, employee mentoring, or research. They needed a consistent way to match internal expertise with organizational needs.

Solution

Factor developed an enterprise model to capture organizational employee expertise and make it available across employee pages, HR systems, and communities of expertise.

OUTCOMES

  • Established a common language for describing employee expertise
  • Reduced spend on external consultants due to more efficient use of internal expertise
  • Increased collaboration and sharing of expertise among experts within the company

Discovery

  • Reviewed user research, competitor & industry concepts, and common expertise/certifications
  • Identified emerging trends from forums and discussion boards

Design & Model

  • Created a taxonomy representing terms based on research
  • Created and implemented a Governance Plan to support a flexible evolution of the expertise model

Framework

  • Defined the process for the flexible delivery of products to different product categories to account for overlap in categories, gender, and activities

Build

  • Work with internal teams to roll out the taxonomies to over 100,000 employee pages
  • Implemented analytics and workflows necessary to maintain the expertise taxonomy