Clients & Case Studies

Fortune 500 Business and Finance Software Company

Aligning Stakeholders Around a Common Content Strategy

Challenge

A prominent business and finance software company was looking to increase employee productivity through improved access to self-help resources across various business units. Senior leadership charged IT to mature the support organization’s content creation ecosystem and leverage GenAI solutions to improve the employee experience.

Solution

Factor facilitated a workshop to identify, define, and align on the Educate Discover Align IA Plan organization’s content and taxonomy strategy, then developed an approach and IA Master plan to mature employee content development and management capabilities.

OUTCOMES

  • Executed a 3-day workshop to align over 20 stakeholders across 6 business units around a common employee content ecosystem
  • Defined an employee self-service content and taxonomy strategy aligned to AI use cases
  • Established a plan to mature contentdevelopment and management capabilities

Educate

Introduced core information architecture, taxonomy, and ontology concepts, establishing a shared vocabulary

Discover

Defined effective content, taxonomy, and metadata management required for the client’s environment

Align

Clarified business objectives and success criteria for the content and taxonomy strategy

IA Plan

Developed a IA Master Plan to address local and organization-wide centralization, governance, and content strategy challenges