Leaders in Information Strategy

Factor is an information architecture and human experience consultancy. Factor will create an information strategy for your organization, using an evidence-driven approach.

Optimize Costs

Factor helps organizations cut costs by identifying information needs. We provide governance guidelines for how to meet those information needs, and streamline operations in a coordinated way.

With Factor’s help, organizations can:

  • Increase employee / admin efficiency
  • Invest in projects and people that move the organization forward

Increase Revenue

Factor increases revenue at organizations with improved user experiences, increased findability, and better information structures, by engaging in work with taxonomies, ontologies, and knowledge graphs.

With Factor’s help, organizations can:

  • Increase sales
  • Improve onboarding of new users
  • Evolve without disrupting existing customers and stakeholders
  • Build platforms powered by AI

Common Issues We Address


Without a high-level information strategy, organizations often struggle with their highly specific taxonomies and controlled vocabularies.

In our work, we frequently encounter:

  • Ad hoc database schemas
  • Findability issues: customers can’t find products; employees can’t find information
  • Analytics are nearly impossible
  • Operational inefficiency
  • High administrative costs
  • Inability to keep pace in a rapidly changing digital landscape


Factor will create an information strategy that allows your organization to align around one voice and a single vocabulary by:

  • Developing an information strategy that’s scalable and adaptable to change 
  • Prioritizing cost-saving and revenue-driving activities through a realistic roadmap
  • Optimizing content creation and publishing, focusing only on the relevant content that your consumers value
  • Streamlining data acquisition to enable actionable insights from analytics
  • Realizing the value of your organization’s data and information