Jennifer Long, MBA
Executive Administrator & UX Researcher
Jennifer joined Factor in early 2018 to manage the hustle and bustle of a rapidly growing firm. Working directly with Factor’s executive team, Jennifer is the metaphorical glue holding Factor together. She manages the day-to-day operational logistics that funnel into high-level business goals. She streamlined Factor’s internal processes, all while taking evening classes to earn her MBA.
To stay grounded in Information Architecture and UX Design principles, Jennifer is also a UX researcher on some client projects.
Jennifer’s background is well rounded and interdisciplinary — she has a Masters in Business Administration (MBA), a Bachelor of Arts in Theatre, and a UX Design certificate from the School of Visual Concepts in Seattle. She draws on her design and performing arts background to understand and empathize with others (an absolutely fundamental UX skill.)
Jennifer lives in Washington State, near the U.S./Canadian border. She spends her free time quilting, helping her preschooler sort toys into polyhierarchical categories, and hiking with her german shepherd mutt.