Creative, experienced, and collaborative, our team works hand-in-hand with yours — from research and design through modeling — to get optimal results that are easy for your organization to maintain.

We are experts in taxonomy, information architecture, and in modeling information-rich experiences. With our expertise and fresh perspective, we provide insights that can help you break through organizational barriers and achieve your business goals.

  • Bram Wessel

    Bram Wessel


    With more than two decades as a user-centered design and research professional, Bram Wessel believes that technology should enable natural experiences for real people. Read more »

  • Gary Carlson

    Gary Carlson


    Gary Carlson helps enterprise-level companies boost revenue, increase customer satisfaction, and improve efficiency through well-executed information and knowledge management initiatives. Read more »

  • Erica Chao

    Information Architect & Taxonomist

    Erica Chao has been creating hardworking taxonomies and metadata structures for the better part of a decade. Read more »

  • Amy Wilcox

    Enterprise Taxonomist

    Amy Wilcox works to help users navigate vast amounts of information in a simple, efficient and intuitive manner without feeling overwhelmed. Read more »

  • Eric Lindamood

    Lead Information Architect

    Eric Lindamood has nearly two decades experience helping clients manage, organize, classify, and find critical business information. Read more »

  • Grace Lau

    Information Architect & Taxonomist

    Grace Lau has a decade of experience as an information architect, interaction designer, and taxonomist. Read more »

  • Louis Spinelli

    Information Architect and User Researcher

    Louis Spinelli is focused on understanding what is needed for individuals, organizations, and societies to benefit from information and technology Read more »

  • Dana Bublitz

    Information Architect and User Researcher

    Dana Bublitz is fascinated by how people conceptualize and talk about the world around them. Read more »

  • Sara Ingham

    User Research Assistant

    Always one to bridge gaps between disciplines, Sara has played unique roles in her career, often acting as a coordinator and synthesizer of knowledge from disparate teams. Read more »

  • Jennifer Long

    Office Admin and Project Coordinator

    As the first administrative employee, Jennifer recently joined the Factor team to manage the internal hustle and bustle at the office. Read more »